1. INTRODUCTION
These terms and conditions apply to the use of the website, Belfast Print Online (the “www.belfastprintonline.com”) or orders which may be placed by other methods.
You confirm that you have read these terms and conditions and agree to adhere to them in their entirety when visiting our website at www.belfastprintonline.com.
Please refrain from using this Website if you do not agree to these terms and conditions.
These terms and conditions apply to all our orders and are not subject to any other contractual terms defined by you, the buyer.
By accepting our terms and conditions, you are accepting that these are the terms and conditions under which the sale is bound.
We may update or vary our terms and conditions from time to time, so check for periodic changes.
2. Trading Details
When you order with us through this website, you are contracting with Belfast Print Online Ltd.
Email address: [email protected]
Telephone number: 02896 918 917
3. Ordering
All orders must be placed through our website at www.belfastprintonline.com
3.1 Printing and Artwork
3.1.1 CMYK and ‘Spot’ Colours
Artwork must be supplied to us in a press-ready PDF (font embedded) format, in CMYK format with a minimum 300dpi resolution.
We cannot take responsibility for colour reproduction of RGB files, or files supplied outside of the specifications given.
Any ‘spot’ colours will be converted to CMYK as standard.
If a specific ‘spot’ colour is required, this must be specified at the time of ordering and will attract an additional fee, we will quote specifically for spot colour jobs.
3.1.2 Colour Variations
We print to standard ink densities in a ‘ganged up’ format as standard, and variations in printing can exist.
We will not be held responsible for any variations in colour, either from previous products supplied by us or from work provided from a third party.
Variations may also exist due to the nature of the paper or lamination chosen.
Uncoated stocks have an inherent limitation in performance as increased dot gain may make the image slightly darker, the paper does not retain the ink to the same degree as a coated stock, heavy ink may take an increased period to dry and some amount of setting-off may occur between pages during finishing and after completion of the finished product.
We will work to minimize these issues, but we cannot guarantee the performance of these papers if we provide reasonable care in producing the final product.
If a colour match is required for consistency with other products, a printed sample MUST be supplied to us, as we do not hold samples of previous work.
If you need to colour match more than one job, for each job you will need to send separate colour match samples.
3.1.3 Proofs
We will print your artwork as you supply it.
We do not proof read artwork, nor do we check artwork for date validity or expiration.
Soft copy proofs will be emailed to you, with the exception of business cards, we do not supply any proofs for business cards.
Please view all proofs carefully.
We will not be held liable for any mistakes in artwork, once the proof has been approved.
We do not accept responsibility for incorrectly supplied email addresses, which may result in a delay in soft copy proofs being sent to you.
3.1.4 Bleed
There should be a 3mm bleed around the finished artwork.
We will not be held liable for errors generated due to insufficient bleed.
3.1.5 Alignment
In order to finish and/or align your job professionally, we may need to trim jobs during the finishing process.
We will proceed with a trim if the finished job dimension is altered by less than 1%.
If the finished job needs to be altered by more than 1%, we will contact you for approval to proceed.
3.1.6 Business Cards
We do not supply proofs for business cards as stated in 3.1.3 above, and supplied artwork will proceed to print.
Our business cards are sized to 85mm x 55mm as standard.
All artwork for business cards will be scaled to this size.
If a non-standard size is required, please email [email protected] where an additional fee may be applied to your order.
3.1.7 Folds
When paper and card is folded, there can be a small amount of ‘cracking’ along the spine and it might be less noticeable on lighter stocks.
‘Cracking’ is normal for folded paper, card and Spot UV jobs.
If the job requires that a solid colour be printed along the fold, the impact of the cracking can be amplified.
We recommend that, in the case of solid folded colours, a lamination should be used.
We are not liable for ‘cracking’, particularly if the paper and card is not laminated.
3.1.8 Booklets
Booklets should be supplied in a PDF as single pages.
They should NOT be created as spreads with registrations marks.
3.1.9 Design Flaws
If there are inherent design flaws, we will NOT be held liable for the resultant flawed product.
Our standard prices reflect our production performance ONLY.
We do NOT provide design review as standard, nor do we check for design feasibility.
If design review is required, it will attract an additional cost, which MUST be agreed before the order is placed.
3.1.10 Paper Weights
For operational reasons we may at times need to upgrade paper weight to the next weight available, we will never print on a lesser paper weight than ordered.
3.2 Delivery
3.2.1 Delivery Dates
We will make every reasonable effort to meet our scheduled ship dates.
Our shipping dates are estimates, not guarantees.
There are times, in a production environment, that we may be unable to meet our scheduled ship date.
We do not accept responsibility for missed ship dates.
We do not accept responsibility for loss suffered due to missed shipment dates.
3.2.2 Turnaround Time
Turnaround Time starts from the date of APPROVAL of artwork if we have designed the artwork on your behalf, or if you have provided your own artwork it will start from the next working day after the day you have placed your order and will end at the date of DISPATCH and is measured in working days.
If, subsequent to placing an order, a faster turnaround time is required, notification MUST be sent to [email protected] and the accompanying fee must be paid.
The new turnaround time will be executed upon full payment of the additional charge.
We will not accept liability for missed ship dates due to non-payment.
3.2.3 Late Expedited Deliveries
Where it has been agreed that an expedited order has failed to meet the agreed service level, we may possibly refund the expedite fee, this will depend on the specific job circumstances.
3.2.4 Couriers
We use reputable courier companies to ship your jobs.
We will not be held liable for failure of a courier company to deliver in a timely manner and we will not compensate for lack of performance on the part of a transport company.
3.2.5 Failure to Deliver
When your job is dispatched, you will be emailed details of the courier company and the tracking number of your goods.
If the delivery attempt fails, the goods are returned to us.
You will be charged the cost of all re-delivery attempts.
3.2.6 Pallet deliveries only:
Pallet deliveries will provide the pallet to the destination.
The end recipient will need to have facilities to receive this type of delivery.
If a delivery is refused for any reason, the additional costs of redelivery will be charged to the client.
3.3 Verbal Agreements
Any modification to a job instructed by a client to any member of our staff, or agreed by any member of our staff, whether in regard to the content of a job, or the performance of a job, will be on a best efforts basis and will not change the terms of the agreement reached when the job is placed.
A modification that will change the contractual basis of an order, can be agreed with a director of Belfast Print Online and will state explicitly which standard contractual terms are modified by agreement.
4. Claims
4.1 Notification Period.
Any complaints arising from damaged, missing or short shipped orders, should be reported to us within 3 working days.
Any claims arising after this period will be rejected.
4.2 Damaged/Incorrect Goods
Goods MUST be returned to us in order that we may consider a refund or a reprint.
The proof of delivery document MUST be signed as ‘damaged product’.
4.3 Quantity Variation
We have fulfilled our contract with you if we have shipped between 95% and 105% of your ordered quantity.
Should a shortage be agreed, the rate will be reimbursed at the pro-rated contract rate.
5. Liability
5.1 Damaged Goods
Liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods, except in such cases that cause death, injury or damage to personal property.
5.2 Financial Loss
We are not responsible for any financial loss suffered by you, including loss of earnings or expenses incurred by you.
5.3 Resold Goods
We will not accept responsibility for resold products that are deemed inferior by the end-user, when the product has been printed within standard ink densities, reasonably tolerated within the print industry.
6. Accounts
6.1 Payment Terms
Orders must be prepaid at the time of ordering, unless we have explicitly agreed an account with you.
Payment shall be made in full, compliant with the terms of the agreed account.
We reserve the right to review and/or remove accounts at any time.
6.2 Interest
We reserve the right to charge 8% interest per annum on all overdue accounts.
6.3 Legal Fees
All legal and administrative fees, including Statutory Demand fees will be charged to your account in the event of administering overdue accounts and/or the issuing of legal proceedings in the collection of overdue accounts.
6.4 Discounts
Discounts are made with the strict understanding that accounts must be settled within the terms of the account.
We reserve the right to invoice for said discounts, should you operate your account outside of the agreed terms.
6.5 VAT
VAT is applicable on our website www.belfastprintonline.com on any products that it is applicable to. Therefore our prices are excluding VAT and when you get to the checkout process it will show you the VAT owed on your final purchase. Some products may be exempt from VAT. Our VAT Reg. No. 358326578
6.6 Secure Online Payments
Online payments are securely processed by our payment gateway Stripe.
Card details are not handled by our server, and cannot be stored by us. Both our website and any information transmitted between your web browser and Stripe uses modern security and cryptography (TLS 1.2+) to protect your details and payment information.
For more information, see Stripe’s User Terms of Service and Privacy Policy.
7. Cancellations and Refunds
7.1 Order Cancellations
To cancel an order, you must email [email protected] requesting a cancellation.
Cancellation is subject to the following:
7.1.1 If the job has been approved and subsequently cancelled, it may have already been plated or printed.
You will be charged for the cost of each set of plates made, at the rate of £50 per set.
7.1.2 Where no fault exists on the part of Belfast Print Online and a cancellation has been requested and if a refund has been agreed by Belfast Print Online, it will be refunded less 3% credit card plus administrative fees.
7.1.3 A cancellation fee may be charged where the job is cancelled at the client’s request, this fee will be £5 for GBP accounts and €5 for Euro accounts, and covers the administrative costs in cancelling the job and refunding the payment.
7.2 Reprint/Refund/Credit
We reserve the right to reprint to rectify defective work as we so choose.
We reserve the right to grant a refund to rectify defective work as we so choose.
We reserve the right to grant a future credit to rectify defective work as we so choose.
We only offer refunds for the reason of ‘not suitable’ on products that have not been customised (without the customers artwork). As printed products are mostly of a customised nature to each specific client. Refunds are given on products returned within 14 days that are non-customised in nature, which there is no fault with, in ‘as new’ condition with the original packaging. Customers are liable for the return shipping of the product in this case.
7.3 Defective Work
We reserve the right to provide a remedy for any defective work provided by us either by reprinting or refinishing or in such as way as we deem appropriate and shall not be liable to refund.
If you unilaterally choose to have work re-done by a third party without specific agreement by us, you automatically revoked your right to any remedy from us.
We will not be held liable for such rework and the debt to us will remain valid.
7.4 Account Credit
We reserve the right to credit your account if we deem a refund should be made.
7.5 Order Reprint
We reserve the right to offer to replace your job and you must accept such an offer unless you can show clear cause for refusing to do so.